Terms and MOQ
Standard terms:
- Payment: Net-30 on established accounts; pre-pay or LC on first order
- MOQ: set per family, not per line-card entry — ask for the family sheet
- Freight: FOB Los Angeles or Chicago on stocked SKUs; FOB Asia on container-direct
- Lead time: 4–6 weeks from PO for stocked SKUs; 8–12 weeks for container-direct
Ordering questions and answers→Warranty pass-through
The standard 5-year commercial warranty is issued in the distributor's name on each PO, so a stocking distributor can honor warranty claims directly without requiring the end-installer to route to Allmax.
Where a project requires longer terms (7-year optional on select SKUs), the varied term is issued in writing per project.
Sample kit policy
New-line-card samples: one working sample per family on the initial stocking order, credited against the first invoice. Additional demo samples issued on request for confirmed distributor accounts.
DLC rebate assistance
Where a distributor's utility program requires a DLC QPL Product ID for rebate approval, our team provides the ID where issued and, where the utility requires it, the source report.
Marketing co-op
Standard MDF (Marketing Development Funds) is issued per stocking level on qualifying purchases. Program details on request.
Sell-through support
Every SKU ships with:
- Spec sheet PDF (customer-usable)
- IES photometric file
- Cutsheet PDF (installer-usable)
- Warranty certificate
Distributor tools kit
- Line-card entry copy for the distributor's own catalog
- Cross-reference sheets from competitor SKUs to Allmax SKUs
- Selectable-CCT and selectable-wattage explainer sheets for end-user conversations
Ask for the distributor packet→Documented at every step
Every fixture ships with its paperwork — driver brand, LED bin, test protocol, and country of origin, dated and versioned.
US operations and freight
- Los Angeles warehouse
- Chicago warehouse
- Operations in Arizona and New York